Policies

ARIVAL TIME
Please arrive 5-10 minutes prior to your appointment. If you arrive late we cannot guarantee the full length of your service.

CANCELLATIONS, NO SHOWS, AND CONFIRMATIONS
Your appointments are very important to our team at Bliss Salon. Time allotted for an appointment is reserved specifically for you to enjoy your services. We do understand that sometimes unavoidable situations arise, and schedule adjustments are necessary. We will do our best to work with you in the event of an emergency. However, we respectfully request at least a 24-hour notice to adjust or reschedule your appointments.

When you forget or cancel your appointment without giving a 24-hour notice, your stylist or esthetician loses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

We respect you as a valued client and hope to continually be of service to you. We thank you for your loyalty. As a courtesy, all appointments made more than 24-hours before the appointment will be confirmed via e-mail & text. Any appointments not confirmed by 4 PM the day prior are subject to being cancelled/rescheduled.

We reserve the right to deny appointments to clients who repeatedly cancel or “no show”.

BOOKING POLICY

In order to simplify your booking experience, here are a few tips to help you navigate:

When booking a color service; a haircut or blowout needs to be booked separately, it is not included in your color service.

Please note that a haircut service includes a blowout.

A formal Up Styling does NOT include a blowout and we ask that you arrive with clean, dry hair for this service.

DEPOSIT POLICY

For all appointments where services are $150+, a 25% deposit is required. The deposit will be deducted from your final service bill. If you do not cancel within 24-hours’ time or you do not show for your appointment, you will forfeit your deposit. If you miss two or more scheduled appointments, you will be charged 100% service price as your deposit.

REDO POLICY

At Bliss Salon we strive to create the ideal look for each guest and take pride in our work and services. If you are unsatisfied or have any questions or concerns about the services you have received, please notify us within 1 week of services.

Within that 7-day period, services can be corrected with the original stylist free of charge. We do not issue refunds on services. We require that you return to the salon promptly to see the stylist who performed the initial service. At that time we will make every effort to correct the problem to your satisfaction. These adjustments are available to you at no cost within a week of your initial service.

Any redo request made after one week from the original service date will be under the discretion of management/owner approval. Full-service price applies after two weeks.

Redo scheduling is done and provided by your original stylist. If you do not wish to see your original stylist, scheduling approval is under the discretion of management/owner and is subject to additional charges.
The redo policy does not cover a change in the style or color initially requested.
Any redo requests made after 7 days from the original service date will be under the discretion of management/owner approval.
Bliss Salon will not be liable nor offer redo services for hair color that has been done outside of our salon.

LATE/TARDY POLICY

We will always do everything possible to accommodate you if you’re running behind, stuck in traffic, emergencies come up! However, your tardiness can affect the remainder of our teams’ day by delaying them for their next clients. We generally allow a 15-minute grace period. After that time, we will call to check in on you! If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure we accommodate you with the time we have available. If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible!

PLEASE MAKE SURE THAT WE HAVE YOUR CORRECT EMAIL ADDRESS and YOUR MOBILE NUMBER, so you can be contacted for your confirmation reminder.

Text messaging is available at 973-649-9019.

PAYMENT

We accept Visa, MasterCard, Discover, American Express, checks or cash. There is a $35 returned check fee. We do not accept out-of-state checks. A processing fee will be added to all credit card transactions.

GRATUITY

Our prices do not reflect gratuity. For those who wish to show appreciation, the industry averages are from 18%-20% of the service. Tip is Cash or Venmo.

REFUNDS

Unopened merchandise may be returned within 7 days of purchase; with a receipt, for full refund or exchange.

GIFT CARDS

Gift cards are non-refundable. Lost/stolen gift cards cannot be replaced by the salon and cards expire 1 year from purchase date. The tip cannot be included.

PERSONAL BELONGINGS

Bliss Salon is not responsible for personal belongings.

Thank you for your understanding.